Return Policy
At High On Drive , we strive for 100% customer satisfaction. Our return policy is crafted to ensure a smooth process while maintaining product integrity.
General Return Policy
Returns are accepted within 7 days of delivery, subject to the following terms:
Eligibility for Returns
- Manufacturing Defects: Faulty or non-functional products.
- Quantity Mismatches: Incorrect number of items delivered.
- Description Mismatches: Products differing from the website description.
Conditions for Returns:
- Products must be in their original packaging and condition.
- Items can only be returned if they have been tried once and not used regularly.
- Valid proof of the issue (photos, videos, etc.) must be provided.
- Returns are subject to a quality check.
- Products with damaged packaging, missing components, or signs of tampering will not qualify.
- Returns for products correctly delivered as per the description but not wanted will not be entertained.
Exceptions
Electronic Products are Non-returnable but will be serviced free of cost during the warranty period.
Returns are subject to specific Terms and Conditions, which may vary depending on the product category.
Missing Items
Complaints regarding missing items or empty boxes must be reported within 24 hours of delivery.
How to Return Items
To initiate a return:
- Call: 033-4802 2202 (Mon-Fri 10 AM – 6 PM)
- Email: info@highondrive.com
Please include a valid reason for your return along with a copy of the original invoice.
Note: High On Drive reserves the right to accept or reject return requests based on the evidence and conditions provided.
